Catherin Johnson
Operations Engineer @Cognizant
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WORK HISTORY
Operations Engineer @Cognizant
Deployed Microsoft Defender across servers → reduced incidents by 40% • Led 500+ server migration with zero downtime and saved €200K • Automated SCCM patching → improved compliance from 82% to 98% • Managed disaster recovery testing (99.9% uptime) • Created SOPs, managed device lifecycle (200+/year) • Received 3 quarterly performance awards
EDUCATION
Don Bosco Institute of Technology (D.B.I.T)
Bachelor of Engineering, Information Technology
ABOUT CATHERIN JOHNSON
System Administrator with 6 years managing enterprise IT operations across servers in large-scale environments.TECHNICAL EXPERTISE- Windows Server Administration (20••••22) & Active Directory management- Microsoft 365 Administration (Exchange Online, SharePoint, Teams, Azure AD)- IT Operations Support & Incident Management (ITIL-certified)- VMware vCenter, SCCM, Intune, and hybrid cloud infrastructure- ServiceNow, disaster recovery, and system migration projectsKEY ACHIEVEMENTS- Deployed Microsoft Defender across enterprise servers, reducing security incidents by 35%- Migrated 500+ Windows servers with zero downtime- Maintained 95%+ SLA compliance throughout 6-year tenure- Led disaster recovery processes and created operational SOPsBACKGROUND:Bachelor of Engineering (IT)| ITIL Foundation | Lean Six Sigma Yellow Belt | IELTS C1 | German A2 (B1 in progress)Currently based in Berlin and open to System Administrator, Windows Administrator, and IT Operations roles across Germany and Europe. Available immediately. c••••••••@gmail.com
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