Cassondra Grace Conner
Premium Support Manager @Landis+Gyr
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WORK HISTORY
Premium Support Manager @Landis+Gyr
Dallas, TX, US
Strategic technical support lead and liason for our Premium Support customer Oncor Electric Delivery. Support on day to day incidents, problems, defectsDriving escalations for technical supportsupporting and collaborating other technical team members to deliver top notch implementation projectsconsulting and adding expertise to Oncor\'s request for L+G product enhancements Representing Oncor within my organization - a voice for our partnerSME in Command Center RF Gridstream technologylearning new or enhanced products to assist Oncor in testing and implementation upper management communication skillsTechnical assistance to deploy Software and Firmware Upgrades deployment of NPI - new meter hardware and new network equipment
EDUCATION
Northside high school - Fort Smith, AR
High School Diploma with Honors
University of Arkansas - Fort Smith
Bachelor of Science (B.S.), Information Technology
SKILLS
ABOUT CASSONDRA GRACE CONNER
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