Udit Murthy

Customer Services Coordinator (Order-to-cash) @Landis+Gyr

Manchester, GB

Manage end-to-end B2B order-to-cash (OTC) processes in SAP ECC (SD & MM), including order creation (VA01), delivery processing (VL02N), invoicing (VF02), purchase order amendments (ME22N), and goods movement tracking and IDoc processing (WE09, BD87).• Collaborate with cross-functional teams in sales, production, logistics, and finance to ensure SD–MM–FI integration, on-time deliveries, and rapid resolution of supply chain bottlenecks.• Monitor and analyse KPIs (order cycle time, delivery performance, issue resolution rates) to identify process improvements, driving 30% faster order fulfillment and higher customer satisfaction.• Act as the liaison between the UK sales team, the production plant in Greece, and global customers, ensuring contractual compliance and smooth supply chain operations.• Maintain data integrity and generate accurate reports using advanced Excel ( XLOOKUP, data validation, conditional formatting, etc) and SAP analytics to support strategic decision-making for senior management.

The Manchester Metropolitan University

Master of Science - MS, Operations and Supply Chain Management

Savitribai Phule Pune University

Bachelor of Business Administration - BBA, Finance