Cassandra Patmore

Branch Manager and Performance Coach @Lj Hooker Manuka

Canberra, AU

Branch Manager & Performance CoachLJ Hooker Manuka | Nov 2021 – Present | Canberra, ACTLeading a high-performing team of sales agents, property managers, and administrators, driving consistent growth and strong culture across the business.Coach and mentor team members at all levels to exceed KPIs, sharpen skills, and achieve career milestones — resulting in improved GCI, retention, and productivity.Recruit and onboard top talent, creating streamlined systems for training and performance acceleration.Implement KPI-driven coaching frameworks to improve accountability, sales conversion, and individual performance.Oversee compliance and risk management, ensuring best practice operations in a dynamic, fast-paced market.Drive business transformation through effective change management, enhancing systems, workflows, and team alignment.Develop and execute local marketing strategies across digital and print, supporting brand growth and lead generation.Coordinate community and client events, deepening relationships and building long-term loyalty.Identify and action business development opportunities, resulting in increased listings and stronger market presence.Enhance client experience and retention through proactive relationship management and service excellence.Contribute to real estate sales, maintaining market knowledge and leading by example on listing and negotiation excellence.