Cassandra Cravillion
Professional Care Specialist & Account Manager @Cochlear
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WORK HISTORY
Professional Care Specialist & Account Manager @Cochlear
Managing client accounts and inbound customer requests via email, phone, and Salesforce from professional customers such as hospitals, clinics, and universities-Leading regional team of five as the senior member of the professional team. Creating training documents for new hires and team trainings-Placing detailed surgical orders and creating tailored customer success plans specific to individual facility requirements and preferences-Partnering with field sales team to design proactive service models based on customer ordering trends and requirements-Demonstrating expertise of products, policies, and procedures to provide accurate, valid, and complete information to resolve customer inquiries and requests.
EDUCATION
University of Wisconsin-Milwaukee
Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT CASSANDRA CRAVILLION
Charismatic and results-driven Account Manager with 12+ years of experience in sales, client relationship management, and customer support, with a strong background in the medical device industry. Proven ability to drive revenue growth, manage key accounts, and deliver tailored solutions to meet client needs. Specialized in being the ongoing point of contact for providers—committed to delivering exceptional service and building long-term partnerships.
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