Amanda Nokes

Remote Care Implementation Specialist @Cochlear

Denver, CO, US

Remote Care Implementation Specialist (12/2020 – Present)• Create and maintain complex DocuSign templates and PowerForms, as well as MyForms in Brightree, optimizing productivity for other teams by over 50%• Collaborate with Reimbursement and field partners to decrease their escalations• Collaborate and build relationships with field counterparts and clinics to support the onboarding process with professional partners for Cochlear Link, SmartNav, and SignHEAR• Consistently goes above implementation goals by 25%-35% each fiscal year• Utilize knowledge to identify challenges and voice recommendations for process improvement related to system usageCustomer Relationship Specialist (06/2019-12/2020)• Educated, guided, and assisted recipients through the sound processor upgrade process• Worked cross functionally with multiple departments to ensure completion of upgrade orders• Met and exceeded individual quota for upgrade units sold in the last half of 2020 by 78%