Casper Kruger
Incident Manager @Dell Technologies
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WORK HISTORY
Incident Manager @Dell Technologies
Dublin, IE
Led Incidents, ensuring swift issue resolution and client satisfaction.• Analyze, understand, and continuously manage interdependencies within the support teams and stake holders for smooth Operations.• Implemented Agile methodologies, improving efficiency by 30% and reducing incident resolution time by 25%. • Recognized for outstanding performance, receiving numerous awards as an Incident Manager.
EDUCATION
Technical Hight School Klerksdorp
Leaving Cert, English, Afrikaans, Science, Maths, Technical Drawing, Computer Science, Electronica
Boston Business School - Klerksdorp
A+ Certified Professional, CompTIA A+ Certifiied Professional
Dublin Business School
Advanced Diploma In Web Design, Advanced Diploma In Web Design
SKILLS
ABOUT CASPER KRUGER
Dedicated and accomplished IT professional with 22 years of diverse experience in the IT sector, specializing in Incident Management, full stack web and mobile app development, and OOP-based programming languages. A proven leader with 8 years of expertise as an Incident and Escalations Manager, driving teams to success. Proficient in ITIL Framework and currently pursuing Prince2 Certification in Project Management. Adept at technical problem-solving, agile methodologies, and fostering collaborative environments.
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