Carson Gould

Guest Services Manager @Stonebridge

I lead and trained team members to ensure consistent performance and exceptional guest service.I consistently keep Marriott intent to recommend (ITR) on average 7 points beyond brand standard.I Manage budgeting, expense control, and ensure adherence to Marriott brand standards.I increased market profitability to 60% from 42% in my first two months. I foster a collaborative and results-driven team culture focused on operational excellence.I keep my team\'s employee retention far above the Loveland Colorado area average.