Calynn Gwin

Assistant General Manager @Stonebridge

2550 Canyon Blvd Boulder, CO, US

Manage all phases of operations Maximizing revenueResponsible for handling and resolving all property issues.Payroll processingOnboardingResponds to 100% of all social media postsDemonstrate positive leadership characteristics, inspiring team members to meet and exceed service standards.Works with other departments as well as team members to plan for all scheduled events, groups, and room blocks.Promote property at all times, be aware of competitors\' rates, amenities, and sell property with confidence.Ensure positive attitudeWorking closely with warehouse vendors, other 3rd parties for ordering supplies.Provide packaging and shipping services, as well as, third party logistics servicesRespond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.Responsible for employee discipline and terminations.Manage the hotel’s supply inventory and assist with budget controlsEnsure hotel cleanliness, checking with each Department leader to ensure daily cleanlinessSend out Account Receivable/ Invoices and work with General Manager to ensure invoices are being paid on time weeklyEnsure safety and operating procedures are known, understood, and followed.Work in tandem with team members and provide training and correction as necessary