Carson Richardson
Program Lead, Store Experience @lululemon
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WORK HISTORY
Program Lead, Store Experience @lululemon
Vancouver, BC, CA
Create and manage implementation, delivery, communication and support plans for in-store experience programs and retail partners that impact stores - Manage store experience and drive operations excellence through coaching store teams on productivity and experience - Identify operational performance gaps and bottlenecks in store operations; create cross-functional solutions to manage and close - Produce strategies and tactics to manage always-on and initiative project streams across in-store experience programming - Produce templates, timelines, presentations, and visual tools for projects and internal team governance - Produce and manage in-store experience functional content across all platforms and channels including communication plans for store facing initiatives - Develop retail operations engagement and pipeline across stores throughout North America through managing pilots, training, coaching and mentorship
SKILLS
ABOUT CARSON RICHARDSON
With over a decade of experience in the retail industry, I bring a deep understanding of leadership, operational management, and business development. Throughout my career, I’ve consistently delivered strong results by combining strategic thinking with a hands-on approach to problem-solving. A key focus of my work has always been people development. I take pride in mentoring and empowering individuals to reach their full potential, fostering high-performing teams built on trust, accountability, and continuous learning. I believe that when people thrive, businesses succeed. Equally, I am passionate about driving efficiency and innovation in operational processes. Whether streamlining workflows, implementing new systems, or identifying areas for improvement, I am always looking for smarter ways to work and deliver impact. By aligning team growth with operational excellence, I aim to create sustainable value for both people and the business.
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