Carrie Kepple
Senior Customer Success Partner @Sap Concur
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WORK HISTORY
Senior Customer Success Partner @Sap Concur
Successful experience managing a portfolio of clients consisting of Enterprise global companies with a high-level of complexity, focus and intensityDriven to exceed revenue and renewal targetsFocus on establishing, maintaining and growing broad and deep relationships within client baseAnticipate, identify and meet clients needsDevelop advanced account strategies that drive success through delivering value and insight relevant and unique to each client Facilitate executive meetings that measure progress and business impactMotivate and mobilize clients and cross functional partners through diplomatic collaboration and unambiguous communicationSee conflict as opportunity and assess situations to find common ground quicklyDrive objective achievement through disciplined planning and organization, setting objectives through the development of actionable steps with assigned owners, timelines, measurements while anticipating and removing roadblocks and orchestrating multiple resourcesKnow how to get things accomplished through formal channels and informal networksUncover opportunity through analysis, inquisitiveness and a deep understanding of my client’s business including initiatives and drivers and aligning those to solutionsManage sales and renewal processes through qualification, needs analysis, product demonstration, negotiation and closeThrive in an entrepreneurial, fast paced and evolving environment15+ years of successful sales and account managementClient Executive of the year 2016 in Strategic Enterprise AccountsB.S. 3.9 GPA
EDUCATION
University of Phoenix
Bachelor of Science, Business Management with a dual degree in Marketing
ABOUT CARRIE KEPPLE
Account management • Client promoter • Customer relationship manager • Self…
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