Carolyn Quainton
Founder & Director @Understood
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WORK HISTORY
Founder & Director @Understood
Bristol, GB
As Founder and Director of Understood, I lead the development and delivery of strategic communication, training, and engagement programmes that help organisations build stronger connections both internally and externally.I work closely with my team to help our clients with tailored solutions that improve clarity, alignment, and impact to their audience. I focus on practical outcomes and lasting behavioural change. I also guide the vision and growth of Understood, ensuring we remain relevant and responsive.
EDUCATION
University of Nottingham
Modern Languages, Spanish and German
University of Bristol
Master of Science (MSc), International Relations and Development
SKILLS
ABOUT CAROLYN QUAINTON
As Founder and Director of Understood, I lead a team that helps organisations connect more meaningfully with their people and their customers. I’m known for a collaborative leadership style grounded in clear strategic thinking. I bring structure to complex challenges, listen closely to what matters, and work with clients to design programmes and strategies that shift behaviours, build capability and strengthen culture.Since launching Understood, I’ve overseen the design and delivery of more than 50 bespoke training and communication programmes, e-learning modules, and professionally produced training films. Through large-scale delivery and train-the-trainer models, our work has reached thousands of people across the UK and internationally.Understood exists to help organisations strengthen connection, capability and culture through insight-led consultancy, training and communication. We work closely with teams to understand what’s getting in the way, then design practical, people-centred solutions and strategies that create lasting change.Our work spans national initiatives such as the Violence Against Women and Girls (VAWG) training programme, large-scale programmes like First Bus’s Journey Makers and Always Care, refreshed customer experience and safety strategies, global commercial awareness training and multiple e-learning modules.Across every project, our aim is the same: to create clear, engaging and effective learning and communication experiences that build confidence, strengthen culture and help organisations perform at their best.
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