Caroline Buhner

Customer Account Specialist @C.H. Robinson

Chicago, IL, US

Primary point of contact for assigned customers, responsible for managing day-to-day transportation needs and providing timely shipment updates. Collaborates cross-functionally with operations, carrier services, and sales teams to ensure accurate, on-time deliveries and prompt issue resolution. Monitors account activity, analyzes performance metrics, and identifies opportunities to enhance service levels and operational efficiency. Oversees order entry, shipment tracking, and carrier coordination to maintain compliance with customer requirements. Builds and maintains strong client relationships through proactive communication and a solutions-oriented approach.