Carli Bolanowski
Key Customer Success Manager @C.H. Robinson
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WORK HISTORY
Key Customer Success Manager @C.H. Robinson
Chicago, IL, US
EDUCATION
Indiana University Bloomington
Bachelor of Science, Communications
ABOUT CARLI BOLANOWSKI
Operations and customer success leader with experience in both hyper-growth and legacy logistics environments, now driving strategic growth and retention as a Key Customer Success Manager at C.H. Robinson.I specialize in maximizing value for key and strategic accounts by aligning customer goals with enterprise capabilities, leading strategic account plans, managing multimillion-dollar P & Ls, and building long-term executive relationships. My role centers on contract negotiations, solution expansion, and translating the voice of the customer into actionable roadmaps for continuous improvement.At Grane, I led brokerage operations, managing offshore expansion, setting KPIs, and driving cross-functional performance across customer support and carrier sales. At Uber, I led enterprise client operations, managed multimillion-dollar accounts, and launched new service lines.Across every role, I thrive in fast-paced, collaborative environments, bringing a mix of strategic vision and hands-on execution to solve complex logistics challenges with empathy, efficiency, and measurable impact.
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