Caroline Wilcock

Senior Lead User Researcher @Monzo

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2025 — Present

Senior Lead User Researcher @Monzo

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EDUCATION

2016 — 2017

UCL

Master of Science (MSc), Human Computer Interaction

2010 — 2013

University of Essex

Bachelor of Arts (B.A.), English Language and Linguistics

SKILLS

Usability TestingSpssCustomer ServiceSemi-Structured InterviewsLean ManagementCross-Functional CommunicationAdobe PhotoshopKnowledge ManagementUser ExperienceWireframingSurvey DesignResearchService DesignService DeliveryPresentationsMicrosoft WordStakeholder ManagementCascading Style Sheets (Css)TeamworkHtmlAdobe IllustratorBusiness Process MappingBootstrapRequirements GatheringPhotoshopMicrosoft ExcelStatistical Data AnalysisMicrosoft Office

ABOUT CAROLINE WILCOCK

I help teams navigate ambiguity and simplify complexity through leading foundational research and delivering insights that influence key strategic decisions, identify core opportunities, drive commercial outcomes and, most importantly, solve meaningful problems. I’ve worked in tech for 12 years and care about working in companies that are contributing good to the world, with my research spanning multiple domains including finance, B2B, media, energy and sustainability.

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