Caroline Seddon
Head of Global Support Experience @tonies®
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WORK HISTORY
Head of Global Support Experience @tonies®
Global customer experience leader driving scalable support strategies that deliver seamless, high quality customer journeys. Experienced in transforming support through data, automation, and cross functional partnership to improve efficiency and customer experience outcomes. Passionate about elevating the Voice of the Customer to shape better experiences and long term loyalty.
EDUCATION
Universidad de Salamanca
Erasmus Semester, Spanish Philology - Filologia Hispanica
Heidelberg University
Erasmus Semester, Germanistik
The University of Edinburgh
MA (Hons), German and Spanish
SKILLS
ABOUT CAROLINE SEDDON
Business Operations & Strategy leader with over a decade of global e-commerce experience.A detail- and solution-oriented strategist with a focus on long-term goals and cross-functional collaboration, with a strong ability to successfully build, launch and scale projects and programs. Highly skilled at communicating and building influential relationships.
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