Caroline Seddon

Head of Global Support Experience @tonies®

Rugby, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Head of Global Support Experience @tonies®

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Global customer experience leader driving scalable support strategies that deliver seamless, high quality customer journeys. Experienced in transforming support through data, automation, and cross functional partnership to improve efficiency and customer experience outcomes. Passionate about elevating the Voice of the Customer to shape better experiences and long term loyalty.

EDUCATION

2011 — 2011

Universidad de Salamanca

Erasmus Semester, Spanish Philology - Filologia Hispanica

2010 — 2011

Heidelberg University

Erasmus Semester, Germanistik

2008 — 2012

The University of Edinburgh

MA (Hons), German and Spanish

SKILLS

Team LeadershipSalesOnline AdvertisingSpanishSalesforce.comBilingual-GermanAccount ManagementBusiness DevelopmentDigital MarketingE-CommerceStart-Ups

ABOUT CAROLINE SEDDON

Business Operations & Strategy leader with over a decade of global e-commerce experience.A detail- and solution-oriented strategist with a focus on long-term goals and cross-functional collaboration, with a strong ability to successfully build, launch and scale projects and programs. Highly skilled at communicating and building influential relationships.

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Caroline Seddon — Head of Global Support Experience at tonies® in Rugby, GB | Unifers