Caroline Markey

Senior Account Manager @ModSquad

Belfast, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Nov 2022 — Present

Senior Account Manager @ModSquad

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EDUCATION

2001 — 2002

Belfast Institute of Further and Higher Education

Diploma

SKILLS

Contact CentersCustomer SatisfactionTrainingTeam LeadershipCall CentersProject ManagementTroubleshootingTeam ManagementManagementLeadershipBpoTime ManagementQuality AssuranceCustomer ExperienceOperations ManagementHuman ResourcesBudgetsVideo GamesOutsourcingPerformance ManagementCrmOutsourcing ManagementProcess ImprovementCustomer Relationship Management (Crm)IexCustomer ServiceBusiness Process ImprovementGaming IndustryCall CenterOnline GamingCustomer SupportWorkforce Management

ABOUT CAROLINE MARKEY

As a Senior Account Manager, I specialize in managing enterprise-level accounts, driving business objectives, and leading strategic initiatives. My forte lies in cultivating strong client relationships and mentoring Account and Project Managers to deliver exceptional and impactful results.With almost two decades of Leadership expertise in the Customer Experience (CX) space, I have a proven track record of building and leading global, multicultural, multi-channel, and multi-skilled teams across various industries in 70+ countries.I thrive in dynamic environments, driving scalable operational efficiencies, and fostering growth and retention. My collaborative approach with internal teams ensures seamless project execution and exceptional client satisfaction.

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