Luke Denmark
Sales Director @ModSquad
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WORK HISTORY
Sales Director @ModSquad
ModSquad- Trust & Safety, CX, Moderation, Community Management Services, and Helpdesk Consulting- Multitude of flexible, customizable, and scalable support options- Strategic advice & consultancy on how to implement a successful outsourced support program.Imagine your customers supported and engaged by an outsourced team of brand fans known as “Mods.” Experienced professionals who are already your customers, the Mods have a passion for your brand that makes for more authentic and efficient customer interactions. has years of experience partnering with many of today’s most recognizable brands, including Roll20, the National Football League, A&E Television, Random House, Electronic Arts, and Vital Source, to name a few.Based in the UK supporting clients across EMEA, working with companies across multiple industry verticals including Government, E-commerce, Technology, Advertising and Finance.
EDUCATION
Bournemouth University
Product Design BSc (Hons)
SKILLS
ABOUT LUKE DENMARK
An adventurous, thrill seeking, sports enthusiast currently taking a small break from all the above (mainly sport) to help raise two young girls and enjoy the adventures and thrills that come with it. & ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.Focus on: Trust & Safety, CX, Moderation, Community Management Services, and Helpdesk Consulting Multitude of flexible, customizable, and scalable support options Strategic advice & consultancy on how to implement a successful outsourced support program. Since 2007, we’ve delivered a modern solution through our international, remote Mod network (50+ languages) that sets us apart from dated, legacy providers. Global Digital Expert Providing Customizable CX Solutions For Customer Support, Moderation, Social & Community Services. Gold Globee® Sales and Customer Service Excellence Award in the 8th Annual 2021 Customer Sales and Service World Awards.\"Outsourcing\"My vision is to drive customer transformation and success by passionately telling the ModSquad story. To be recognized as both a trusted advisor and industry expert by our customers and my colleagues. I aspire for flawless execution through my actions and with the help of others. Global Digital Support - Remote Support - Social Support - Moderation - Customer Support - Hourly Support - Precise and Optimized - Social Strategy- CX Consultancy - Community Strategy l••••••••@modsquad.com +44••••••••18
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