Caroline Eckford
Head of Engineering Smb @The Access Group
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WORK HISTORY
Head of Engineering Smb @The Access Group
Leading a 100+ person engineering function delivering mission-critical payroll, HR, and compliance software for UK SMBs. Accountable for strategic direction, product delivery, technical transformation, and team performance across multiple product squads.Strategic Leadership & TransformationSpearheading AI-driven engineering transformation — deploying generative AI tooling across development and QA functions, accelerating delivery cycles and enhancing productivity at scaleArchitected and delivered a comprehensive engineering operating model evolution, modernising tooling, workflows, and performance frameworks to drive agility, predictability, and qualityLeading M&A technical integration — conducting due diligence, aligning engineering teams and product portfolios while maintaining platform stability and cultural cohesionProduct & Commercial ImpactPartner with MDs, GMs, and Directors across Product and Commercial to shape strategy, roadmaps, and go-to-market execution aligned to competitive market demandsEmbedded customer-first culture across engineering, ensuring technical decisions drive measurable improvements in user outcomes, system reliability, and product supportabilityDeep domain expertise in payroll software — navigating complex compliance requirements, legislative change, and automation opportunities across both new-build and legacy platform lifecyclesPeople & Performance ExcellenceBuilt and scaled high-performing, autonomous engineering teams through structured performance management, clear accountability frameworks, and targeted mentoring of senior technical leadersManage engineering budgets, resource allocation, and hybrid workforce operations across UK-based teamsIntroduced engineering dashboards and KPIs delivering data-driven transparency for executive decision-making.
EDUCATION
University of Leeds
Bachelor of Science (BSc), Computer Science
ABOUT CAROLINE ECKFORD
Senior engineering leader with 15+ years driving technical transformation and product delivery across high-growth, fast-paced technology businesses. Currently leading a 100+ person engineering function at The Access Group, delivering mission-critical payroll, HR, and compliance software for the UK SMB market. Proven track record in AI-driven transformation, modernising engineering operating models, and partnering with C-suite stakeholders to shape strategy and accelerate commercial outcomes. Deep expertise in payroll software, M&A integration, and building high-performing teams that deliver customer value at scale. Known for driving change in competitive environments — combining technical depth with strategic thinking to solve complex business challenges and unlock growth.
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