Caroline Black
Calmac Ferries Limited
Edinburgh, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Calmac Ferries Limited
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EDUCATION
2006 — 2009
The University of Manchester
BA Criminology, Criminology
SKILLS
People DevelopmentAnalyticsBusiness TransformationCustomer RetentionStrategyBusiness StrategyKey Performance IndicatorsQlikviewTarget SegmentationProject ManagementStakeholder EngagementTeam ManagementProposition DevelopmentLeadershipPerformance ImprovementCustomer Relationship Management (Crm)Business Process ImprovementPerformance ManagementPeople SkillsAnalysisArticulate PresenterCustomer Experience ManagementCall CentersMicrosoft WordStakeholder ManagementConference SpeakingAlterianEnthusiastCommunicationProject CoordinationChange ManagementCustomer ExperienceDedication to Continuous ImprovementOutsourcingManagementCustomer InsightPanel SpeakerCustomer Experience TransformationProject DeliveryContinuous Improvement
ABOUT CAROLINE BLACK
Passionate senior customer experience leader with strong people skills and an interest in…
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