Carolina Tortolero
Senior Account Manager @Pf Staffing Services
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WORK HISTORY
Senior Account Manager @Pf Staffing Services
UT, US
Oversee the client accounts and ensure that our staffing services meet the clients’ needs. Manage key client relationships, oversee the recruitment and placement processes, and work closely with both clients and internal teams to ensure successful placements. Strong understanding of the staffing industry, excellent communication skills, and the ability to manage and grow client accounts.Key Responsibilities:Client Relationship Management:Serve as the primary point of contact for assigned client accounts.Build and maintain strong, long-lasting client relationships.Understand client needs and develop tailored staffing solutions.Address and resolve client issues in a timely manner.Conduct regular client meetings to review service delivery and satisfaction.Account Growth and Business Development:Identify opportunities to expand services within existing client accounts.Collaborate with the sales team to onboard new clients.Negotiate contract renewals and terms with clients.Meet or exceed revenue targets for assigned accounts.Team Collaboration and Leadership:Work closely with the recruitment team to ensure timely and accurate placement of candidates.Provide guidance and support to junior account managers and recruitment staff.Ensure that all client and candidate data is accurately maintained in the CRM system.Operational Excellence:Monitor and analyze account performance metrics.Develop and implement strategies to improve client satisfaction and retention.Ensure compliance with all company policies and industry regulations.
EDUCATION
Universidad Nacional Abierta
INDUSTRIAL ENGINEER
Universidad Simón Bolívar
Mechanical Engineer
ABOUT CAROLINA TORTOLERO
I’m a passionate and experienced Senior Account Manager in the staffing industry, known for building strong partnerships and delivering tailored workforce solutions that meet the unique needs of each client.With a background in Operations, Engineering, and Service, I bring a well-rounded, analytical, and action-oriented approach to every project. I thrive on challenges, quickly adapt to new environments, and consistently aim for quality and results.My strengths lie in effective communication with executive and business stakeholders, proactive problem-solving, and leading cross-functional teams with empathy and clarity. I believe in long-term relationships, fast execution, and solutions that create real value for clients and candidates alike.Always learning. Always improving. Always focused on people.
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