Carole Marek Garrity
Customer and Distributor Support @Henkel
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WORK HISTORY
Customer and Distributor Support @Henkel
Darien, CT, US
Process orders received by FAX, Email or phone.Apply correct pricing and promos at time of order entry. Maintain current, account specific directions.Maintain up to date files that meet JSOX audit standards.Investigate and resolve customer credits and assist in deduction resolution.Utilize a follow-up system that ensures all issues are resolved in a timely manner.Work with our plant in Geneva NY to ensure on time delivery.Resolve exceptions on daily reports. Communicate service and product issues to appropriate areas of organization, i.e. Sales, Marketing, Geneva Warehouse, Shipping, Credit, Finance, IT, Pricing, and Forecasting.Investigate and resolve customer credits, and assist in deduction resolution.Document and share processes with other department members.Perform other duties as assigned.
EDUCATION
Southern Connecticut State University
HISTORY
Norwalk Community College
Associate's Science degree, General Studies
ABOUT CAROLE MAREK GARRITY
Process orders received by FAX, Email or phone. Apply correct pricing and promos at time of order entry. Maintain current, account specific directions. Maintain up to date files that meet JSOX audit standards. Investigate and resolve customer credits and assist in deduction resolution. Utilize a follow-up system that ensures all issues are resolved in a timely manner. Work with our plant in Geneva NY to ensure on time delivery. Resolve exceptions on daily reports. Communicate service and product issues to appropriate areas of organization, i.e. Sales, Marketing, Geneva Warehouse, Shipping, Credit, Finance, IT, Pricing, and Forecasting. Investigate and resolve customer credits, and assist in deduction resolution. Document and share processes with other department members. Perform other duties as assigned.
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