Jeff Huseby

Customer Service Manager Customer Relations Manager @Henkel

Rancho Dominguez, CA, US

Plan, organize, and provide day-to-day support, coaching, direction, and leadership to the customer service call center team. Lead team activities through key business metrics recognizing customer\'s existing and future needs are fulfilled with the highest quality of service. Accountable for operational excellence, internal and external partnerships worldwide, and executing exceptional service levels. Monitor, coach, train, motivate, and evaluate CSR\'s. Clear communication of goals. Supervise CSR order taking, quotes, email volumes, on-time order entry, order accuracy, errors, and customer escalation solutions. Knowledge of SAP.*Leadership, adaptability, and teamwork of value added service*Interpersonal, communication, and presentations skills*Initiate improvement efforts increasing profitability and desired metrics*Runs and manages reports*Increase CSR knowledge, skill, and diversity

University of Wisconsin-Milwaukee

Bachelor of Arts Business Administration