Carol Frederick
Quality Assurance Analyst @Rainier Amusements, Llc
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WORK HISTORY
Quality Assurance Analyst @Rainier Amusements, Llc
Portland, OR, US
Project Manager, Business Analyst Rainier Amusement, Inc. Portland, OR May 2017 – Present Provided Management and Analyst documents supporting modifications for changes in Carnival employees, rides, games, and food services. • Viewed each carnival stop during season to evaluate current operations. • At end of season prepared recommendations for next year’s season. • Included hours of operations, menu changes, and number of employees. • As Project Manager, supervised the staff during current season for payroll, benefits, and hours of employment. • As Business Analyst, documented all aspects of operation during current season using word documents and excel for documentation, graphs, and budgets.
EDUCATION
University of Portland
B. S. Business Administration, Accounting and Business/Management
ABOUT CAROL FREDERICK
A Project Manager, Business Analyst, Quality Assurance Testing Engineer, and Release Manager in the information systems and consulting field for over 30 years, providing services in testing, designing, monitoring, & reporting on relational database systems and Interactive Voice Response (IVR) systems for clients in a wide range of industries including state systems, healthcare, insurance, retail, logistics, telecomm, auto warranties, & call centers. Development of multi layered test plans and scripts, complex technical business solutions and communication of project estimates, plans, deliverables, & status to team members and appropriate levels of management. Responsibilities include: analyzing informational needs, modeling business processes, producing functional & technical specifications, diagramming data models, and design of network system specifications. Also authored training plans, manuals, & systems operations procedures. An excellent working knowledge of applications & systems development methodologies, object oriented design (FoxPro, Access, Visual Basic), Web based applications (ASP.net.NET, ADO), time reporting tools (Microsoft Project), report tools graphical diagram (Visio, Word), and Microsoft Office Suite. Extensive experience in utilizing formal Business Analyst techniques & project control status reporting. IVR design, testing, call flows, speech recognition & tuning, Hammer, automated & manual testing.Self-motivation, attention to detail, ability to handle multiple tasks & to work effectively in a team environment while promoting important skills such as organization & written/oral communication. Qualified to build & assist teams to accomplish objectives & priorities, establish and communicate team leadership, negotiation skills, & decision-making. Capable of communicating a strong sense of urgency to develop & meet aggressive project goals & demonstrating an excellent interface with management, programmers, technical personnel & users.
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