Carmen Bowles
Manager, Css Ipcm (Client Shared Services, Implementations, Projects, Change Management) @BCD Travel
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WORK HISTORY
Manager, Css Ipcm (Client Shared Services, Implementations, Projects, Change Management) @BCD Travel
My role involves the global management of a team of 10 experienced Global, Regional and Country Project Managers. Supporting my team\'s day to day projects, career development and growth as well as giving input to the strategic direction of the department and managing complex customer implementations or change projects.I work within a challenging environment, putting customer needs at the forefront whilst ensuring project timelines are met and costs are kept within budget.• Experience working in a virtual environment as well as managing a multicultural global team• Dashboard reporting, performance and productivity monitoring, compliance• Management of the transformation of our procedure and training documentation• Integration, testing and training of our project management platform
EDUCATION
Highgate Wood School
Levels; Commerce
SKILLS
ABOUT CARMEN BOWLES
I am a highly organised, conscientious, patient, friendly and reliable individual. I am also extremely proactive and forward thinking with an analytical mind-set. I enjoy contributing to a team environment but I also work well to individual tasks. I pay attention to detail and I am adaptable to change with the ability to learn new tasks and systems quickly and efficiently. I am a qualified Prince 2 and Agile Project Manager with experience in managing complex customer implementations and technology projects whilst completing projects within set timelines and budgetsI have highly competent IT skills including Microsoft Office products and SQL. I also have extensive Sabre, Galileo and Amadeus GDS knowledge and experience, including GDS script writing and operational processes as well as customer online booking tool implementations and management information/customer reporting.
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