Carmen C.
Vendor Manager @Ultimate Languages Ltd
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WORK HISTORY
Vendor Manager @Ultimate Languages Ltd
Sheffield, GB
Vendor Management- Recruitment and onboarding of new vendors- Management of vendor database- Building and developing of meaningful business relationships with vendors- Creation and implementation of QA process- Supporting of Operations- Negotiation with vendors- Monitoring of vendors’ costs. Team Lead- Monitoring the vendor management team’s KPIs and team performance- Create an inspiring team environment with an open communication culture- Delegate tasks and set deadlines, and evenly distribute workload regularly amongst team members- Ensure that all tasks are delivered on time and within budget- Oversee day-to-day operations- Motivate team members- Discover training needs, spot teams\' weaknesses that need to be filled and organise appropriate training- Listen to team members\' feedback and resolve any issues or conflicts- Recognise high performance and reward accomplishments- Encourage creativity.Additional tasks- Software development, migration and management- Contract management- Industry research- Consultancy- Marketing content writing.
EDUCATION
Universitat Jaume I
Translation and Interpreting (English - Spanish), Translation and Interpreting
SKILLS
ABOUT CARMEN C.
As an experienced Vendor Manager in the Language Services industry, I have worked for large and medium companies in Europe and the USA, building my expertise on how companies interact with their vendors. My passion for vendor management in the industry led me to write a book on best practices in the field: Take the Plunge. Additionally, I have been a speaker at podcasts and international events such as ELIA Together, Meet Central Europe, En Pantuflas and The Language Worker. I also volunteered with Women in Localization UK Chapter and I am the admin of the LinkedIn Group Translation Vendor Management. As a Vendor Manager, I oversee and coordinate the daily workload and performance of the vendor management function, ensuring operational efficiency and high service standards. I serve as the primary point of contact for team members, fostering open communication, collaboration, and a culture of accountability and continuous improvement.With a strong internal and external presence, I build and maintain credible, long-term relationships with key stakeholders, contributing to sustainable organisational success.Working with a high degree of autonomy, I use sound judgement and data-driven decision-making to manage priorities effectively, keeping senior leadership appropriately informed. I analyse complex information, identify challenges, evaluate solutions, and implement timely, practical resolutions. My approach combines strategic thinking with hands-on problem-solving to ensure issues are addressed efficiently and stakeholders are consistently informed.Some of my key achievements include:Increased vendor retention through improved engagement and relationship management strategies.Designed, implemented, and monitored team KPIs to drive performance and accountability.Led the update and rationalisation of the vendor database to improve accuracy, usability, and efficiency.Proactively expanded and optimised the vendor database to support organisational growth and scalability.Facilitated and moderated meetings between clients and vendors to ensure alignment and successful collaboration.Developed and executed strategic initiatives to strengthen and grow the vendor network.Successfully sourced and onboarded vendors for minority languages and specialised roles, addressing critical resource gaps.Authored Take the Plunge: How to Dive into Vendor Management and Enjoy It.Created and delivered on-demand training programmes and provided 1:1 mentoring to junior vendor managers within the industry.
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