Carmen Ceballos

Safety Specialist @Airbnb

Dublin, IE

Focused on understanding and ramping up on core work, by establishing and maintaining rapport with community members, other team members and key stakeholders•Recognise case type/severity while de-escalating crisis and managing other people’s emotions•Focused on fully understanding Airbnb policies and their rationale, while implementing them to ensure the best interest of our community is satisfied•Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices•Working with the Behavioural Analysis Team as part of a process working group to keep to high quality standards of user experience•Ensure metrics driven performance•Working with Safety Supervisor to develop and enhance internal policies, processes and tools•Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support•Ability to summarise incidents, collaborate across various support teams and keep key stakeholdersinformed•Maintaining high levels of confidentiality while performing investigations

Universidad Nacional de Educación a Distancia - U.N.E.D.

Criminology

Universidad Pablo de Olavide

Bachelor of Science - BS