Carlotta Cingolani
Global Training and Quality Manager @Soho House & Co
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WORK HISTORY
Global Training and Quality Manager @Soho House & Co
London, GB
Implemented Quality Management process for our Global Soho Support team of 130+ agents- Scoped, launched and managed Csat process for Soho Support team- Teamed with the Project & Processes function to identify and launch KPIs for the Support team- Part of the team working on the implementation of Salesforce’s Einstein AI tool- Designed a global and standardised Onboarding journey as well as a new hires Training Program- Successfully launched and managed a Wellbeing plan for the Soho Support team improving team satisfaction by 70 percentage points- Coached and mentored 15+ Team Leaders and Supervisors globally on how to improve their team performances
EDUCATION
Istituto Europeo di Design, Roma
Bachelor's degree, Fashion Design
SKILLS
ABOUT CARLOTTA CINGOLANI
Life-long learner and highly motivated with several years of experience in Quality…
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