Carlos Madeira

WORK HISTORY

EDUCATION

SKILLS

ABOUT CARLOS MADEIRA

With over 25 years of experience in Consulting and Professional Services, I specialize in implementing CRM and Field Service solutions across a wide range of industries and business models. My background includes work with platforms such as Siebel, Oracle, Salesforce, and—over the past 12 years—ServiceMax. This extensive experience enables me to help organizations design and implement tailored solutions that align closely with their operational goals.I bring deep expertise across the full project lifecycle, from initial opportunity through to final delivery. My strengths lie in business analysis, upfront functional requirements gathering, solution design, estimation, and delivery. Over the years, I’ve held responsibilities across technical development, functional leadership, project and engagement management, and practice and partner management—both onshore and offshore.I’m typically engaged from the earliest phases of a project, working alongside partners and sales teams to shape strategy, build relationships, and define winning solutions for clients. Whether it’s ServiceMax, Salesforce, CRM OnDemand, or Siebel, I help organizations get the most value from their CRM investments.Now in my ninth year at ServiceMax (and 12th year implementing the platform), I’m proud to be part of a vibrant, innovative company that delivers real impact for its customers. Having implemented ServiceMax as a partner before joining the company, I truly feel part of the family. The platform continues to lead in enterprise field service management, and I’m excited to be part of that journey—delivering transformative outcomes for our clients.Specialties:ServiceMaxField Service ManagementSalesforceCRM StrategyCRM Functional Design & Business Process OptimizationCRM Best PracticesSales & Marketing AlignmentIdentifying and Overcoming CRM PitfallsCRM Business IntelligenceSaaS vs On-Premise CRM SolutionsSiebel Configuration and Upgrades