Malik Wasik Khan
Sr Digital Product Designer @Servicemax, A Ptc Technology
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WORK HISTORY
Sr Digital Product Designer @Servicemax, A Ptc Technology
San Francisco, CA, US
Lead designer for multiple B2B SaaS product lines from research to implementation- Create intuitive design solutions for complex problems using any combination of process flows, wireframes, storyboards, documentation, visual mockups, and prototypes- Designed features for an AI assistant aimed to help technicians get their work done faster- Implemented a scalable user testing system and improved our rate of testing from rarely to a standardized monthly cadence- Partner closely with product managers to conduct and facilitate user research and validation- Used data and customer feedback from research to support various design and instill confidence in product decisions- Articulate research findings and design solutions to stakeholders, peers, and executives for review and feedback- Developed relations with other B2B SaaS customers to grow our user testing participant list- Surveyed customers on their customer experience to establish a baseline for measurable results
EDUCATION
University of Canterbury
Economics
UC Irvine
Bachelor of Arts (BA), Economics
SKILLS
ABOUT MALIK WASIK KHAN
Senior Product Designer with over a decade of experience specializing in interaction design, visual design, and usability testing. Proven track record in leading design initiatives for B2B SaaS products, enhancing user engagement through intuitive design solutions and robust user testing systems. Skilled in collaborating with cross-functional teams to drive product conception to launch, consistently delivering designs that enhance user satisfaction and business outcomes. Experience working in large-scale corporations and mid-sized companies.
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