Carlos Luna

Sales & Visual Merchandising Specialist @lululemon

Toronto, ON, CA

Promotions and Leadership: Promoted twice within one year to progressively senior sales roles, culminating in leadership of the Visual Merchandising department at Lululemon\'s flagship Yorkdale Mall location• Recognition for Excellence: Awarded twice for exceptional sales performance and customer service excellence in 2022 and 2023.• Team Development and Management: Strengthened the Visual Merchandising team through strategic recruitment, rigorous training, and personalized coaching, boosting overall team performance and cohesion.• Revenue Growth: Orchestrated Visual Merchandising strategies that surpassed sales goals, contributing to a 10% revenue increase for Lululemon Yorkdale in 2023 through meticulous display management and operational optimization.• Collaborative Leadership: Cultivated strong partnerships through proactive communication and collaboration with store leadership, colleagues, and cross-functional teams, including headquarters and marketing departments.• Strategic Store Operations: Directed the planning and execution of critical store events such as Boxing Day, Black Friday, and Mother’s Day, leveraging strategic promotions and displays to drive sales and elevate customer experience.• Store Relocation Project Management: Successfully managed the setup of a temporary store location during the main store\'s renovation, ensuring seamless operations while maintaining high presentation standards and customer satisfaction.