Carlos Soto

Customer Success Account Manager @Microsoft

As a Customer Success Account Manager within Microsoft’s SME & C organization, I partner with customers to help them realize value from their Microsoft investments and drive outcomes aligned to their business priorities.I work closely with customers, internal teams, and partners to support adoption, usage, and long‑term success across Microsoft solutions. My focus is on building trusted relationships, understanding customer goals, and helping organizations navigate change through thoughtful planning, collaboration, and execution.The SME & C organization plays a critical role in supporting a broad range of customers by combining scale with a customer‑centric approach. Being part of this team means working in an environment that values authenticity, accountability, collaboration, and impact, while enabling customers to modernize, grow, and operate more effectively.