Carlos Samcam

General Manager - Nearshore Growth @Foundever

Mexico City, MX
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Jan 2023 — Present

General Manager - Nearshore Growth @Foundever

Mexico City, MX

In this new role, besides the direct responsibility of our delivery markets in Mexico and Costa Rica I am also responsible for growth initiatives in the region, working side by side with our Business Development, Account Management, and Solutions teams. This role includes Operations, P&L Management, and people.

EDUCATION

2004 — 2008

Universidad Centroamericana, Managua

Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

SKILLS

Customer SatisfactionCall Center DevelopmentTeam ManagementCustomer RetentionOutsourcingCustomer ServiceLeadershipAvayaManagementTeam BuildingOperations ManagementContact CentersOffshoringTeam LeadershipWorkforce ManagementBusiness Process Outsourcing (Bpo)Performance ManagementBpoVendor ManagementCall CentersCustomer Experience

ABOUT CARLOS SAMCAM

I lead multi‑country operations and transformation initiatives powered by AI, financial insight, and strategic execution. My experience across diverse industries and markets has shaped a leadership style focused on clarity, collaboration, and solving complex problems that drive long‑term value.I’ve built and scaled high‑performing teams across LATAM, guiding more than associates through growth, change, and operational excellence. I believe strategy only works when people are empowered — and the best results come from aligning talent, data, and technology toward a shared vision.My work centers on improving customer journeys, elevating performance, and enabling organizations to operate smarter and faster. Whether in tech, fintech, consulting, or large‑scale service environments, I bring a people‑first, data‑driven approach to transforming operations and unlocking sustainable impact.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Carlos Samcam — General Manager - Nearshore Growth at Foundever in Mexico City, MX | Unifers