Carlos Moyano Rugiero
Head of Social Implementations @Emplifi
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WORK HISTORY
Head of Social Implementations @Emplifi
Toronto, ON, CA
Promotion- Scaled global Implementations team, delivering enterprise SaaS rollouts with deal sizes >$500K- Cut delivery time 30% YoY by introducing standardized templates, trackers, and automation pipelines- Built onboarding playbooks, skills matrices, and utilization/margin reports that informed strategic hiring and capacity planning- Enforced structured change management & risk escalation frameworks, reducing client churn risk-Dove executive alignment across CS, Engineering, and DevOps.
EDUCATION
Udacity
Introduction to AI in Business
Seneca College
Diploma
Coursera
Google Project Management
SKILLS
ABOUT CARLOS MOYANO RUGIERO
As the Head of Implementations at Emplifi, I lead a team of Support and Implementation Engineers, ensuring efficient project execution and exceptional customer support. I have over 5 years of experience as a Technical Project Manager, overseeing the successful onboarding of top-tier clients, including global e-commerce giants.
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