Carlos Fana
Product Services Specialist @Apple
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WORK HISTORY
Product Services Specialist @Apple
New York, NY, US
Delivers personalized solutions to ensure the customer journey is seamless from initial engagement to personalized product education and post purchase support while maintaining a 100% Net Promoter Score (NPS). • Creates and facilitates content centered around Apple products & services for team members to help increase team engagement with customers to deliver demos on products and services. • Recognized for product knowledge, customer attentiveness, and ability to effectively collaborate with leadership and team members. • Train and mentor new hires on customer engagement strategies, helping improve team confidence and consistency in delivering exceptional customer experiences. • Member of the store’s inclusion & diversity team, collaborating with team members and leadership to foster an inclusive workplace culture through special events and initiatives.
EDUCATION
Queens College
Bachelor’s Degree
New Rochelle High School
High School
SKILLS
ABOUT CARLOS FANA
Tech-savvy customer focused professional with experience supporting high-volume…
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