Carlin Withers

Cybersecurity Incident and Engagement Manager @CYPFER

Calgary, AB, CA

Manage and coordinate engagement to address response to cybersecurity incidents, including data breaches, malware infections, system compromises, and other cyber threats- Act as the main point of contact during active incidents, ensuring clear and timely communication with internal stakeholders, management, and external parties (e.g, vendors, legal, regulators)- Collaborate with technical teams to investigate, contain, and mitigate incidents- Maintain accurate and up to date records of incidents, including the timeline of events, response actions taken, deliverables, deadlines, and lessons learned- Create incident status reports and contribute to post-incident analysis- Assist in developing, testing, and refining incident response plans and procedures to ensure they are up-to-date and effective- Ensure regulatory and compliance requirements are met throughout the incident lifecycle- Support efforts to identify the root cause of incidents and recommend improvements to prevent future occurrences- Track incident response metrics, provide status updates, and report on incident trends to management- Coordinate and ensure all facets of the incident response process are successfully executed in an organized and trackable manner- Enforce our critical incident response SLAs across all team members- Identify gaps, risks and opportunities during the incident, and address them to ensure the success of the incident- Develop and deliver agile/rapid progress reports, proposals, requirements documentation and presentations to various audiences- Create a strong partnership with the Incident Technical Leads to ensure nothing is missed and all engagements are delivered successfully- Coordinate, run, and record an incident postmortem

Southern Alberta Institute of Technology (SAIT)

Bachelor of Applied Technology