Carla-Lolita Haynes

Manager Ii @Smurfit Westrock

Jacksonville, FL, US

Managed day-to-day operations of the team responsible for the order flow process: quoting-order-scheduling-shipping-reporting./ Trained new hire staff and conducted continuous learning activities for seasoned staff./ Conduct monthly and annual audits on processes and procedures to ensure accuracy and relevance to current processes./ Worked directly with the sales team, Westrock production sites, and customers to ensure the process flows were followed and addressed anomalies where noted./ Forecasted inventory, reconciled, and produced reports./ Managed high dollar accounts with annual volumes to exceed $400K./ Member of the Customer Service Manager (CSM) Steering Committee, as the sole representative for all preprint facilities, who’s focus is on developing and implementing efficiencies for the operational areas of the converting and preprint Customer Service staff./ Attend daily, weekly, and monthly meetings related to divisional performance, production site goal achievements, new item processes, and any customer related tasks./ Led and participated in several Kaizen events using Six Sigma principles in efforts to standardize processes, track efficiency gains, and reduce costs / Achieved Yellow Belt certification in April 2024 by working cross-functionally to implement an On Time and In Full (OTIF) process and standard where none previously existed. Currently pursuing Green Belt certification using the project to standardize logistics timeliness, for the preprint sitesServes as a member of the Leadership Team for the African American Black and Allies (AABA) Resource Group. As a part of this leadership team, and as a member of several other ERG groups within the organization, the AABA focuses on highlighting knowledge, bringing awareness to, and educating employees, and the community, on different cultures, limitations, and backgrounds. These groups also focus on employee development and spotlight the accomplishments of employees within the company.

Bethune-Cookman University

Bachelor of Science (B.S.)

Webster University

Master of Arts (MA)

Webster University

Master of Arts (MA)