Carla Carter
Vice President, Strategy & Transformation, Business Process Management @City National Bank
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WORK HISTORY
Vice President, Strategy & Transformation, Business Process Management @City National Bank
Phoenix, AZ, US
In Enterprise Strategy & Transformation, Carla envisions and executes proactive and systematic change through business process analysis, design, and management. Working with leadership and business process owners, assesses current state opportunities and gaps and completes analysis and design to ensure alignment across the global enterprise. Current priority is Internal Critical Services, such as Fraud, Financial Crimes, and Cybersecurity. Facilitates leaders and teams through efficiency and effectiveness initiatives, working functionally and cross-functionally with stakeholders and SMEs. Ensures risks and controls are identified. Uses AI to summarize data and conduct lean assessment. Builds relationships with executives to achieve strategic growth and compliance.
EDUCATION
Arizona State University
Executive MBA, Business Administration and Management, General
Western Michigan University
Bachelor of Arts - BA, Business/Corporate Communications
Western Michigan University
B.A., Communications
ABOUT CARLA CARTER
Twenty-five years of managing highly successful portfolios, projects and initiatives in process improvement, strategic planning, quality management, change management, and organizational design have led to successful transformation and innovation. Anchored in the service sector, with 14 years in the financial industry and 16 years in healthcare and government. Evidence of value? 1) ROI of $50 MM for customers 2) End-to-end project management of business and change initiatives in highly matrixed, high demand organizations 3) Restructuring in finance, healthcare, tech and education sectors catapulted competitive leadership 4) Seven clients have won over 20 excellence awards and two operations managed have been cited in Annual Reports to Stockholders. Carla is one of the most pragmatic experts you will find. She analyzes data and solves complex problems, implements best practices, leads cross-functional teams to high performance. She analyzes risks and controls to mitigate potential failure. Her background also includes corporate training. An exceptional communicator, she tells compelling stories which influence proactive action, using visual, statistical graphics to drive decision making. She coaches and develops leaders and teams at all levels. Executive MBA, Arizona State University. Certified PMP, LSSBB, Change Manager, Executive Coach, Call Center Auditor, and Partnering Facilitator. Cited as 1 of 7 leading women in Quality in the nation by Quality Digest magazine. Noted author and speaker.
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