Carl Gumz
Service Delivery Manager @Digi International
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WORK HISTORY
Service Delivery Manager @Digi International
Lead in a multi-faceted and shifting role focused on the growth and success of a new services business that is now producing $4M in annual sales, within the greater organization. Directly manage and support 3 services across 9 distinct product/service teams and lead across collaborative projects as an SME, a project manager, and a cross-functional team manager. Develop and manage cellular carrier relationships, research, develop and implement go-to-market strategies for hosted solutions and bundled services, and ensure customer success as the Engagement Manager for all situations.Secured a vendor/partner who could meet and exceed SLAs and partner on initiatives to secure new opportunities that have enabled the business unit to grow from tens-of-thousands in sales to over $4M ARR Analyzed actual data consumption and created a long-term usage profile, then leveraged existing and new business opportunities to renegotiate a contract, resulting in cost reduction of 55% Engineered a critical solution for providing complex data connectivity to a large customer’s fleet of mobile assets; Enabled the customer to speed their product development, reduced the customers vendor/providers from 5 down to 1 then secured the business relationship for multiple product life cycles which Increased total hardware sales +400%, and created a monthly recurring revenue stream of hundreds-of-thousands of dollars Led discovery and NPI go-to-market strategy to launch a new subscription service in line with initiative to create a monthly subscription service; this is projected to increase recurring revenue streams by $100k in the first year, and exponentially, thereafter
EDUCATION
Saint Mary's University of Minnesota
Bachelors, Business Administration and Management
Chippewa Valley Technical College
Associates, Marketing
SKILLS
ABOUT CARL GUMZ
Experienced Services Professional in the Wireless Industry – Demonstrated history…
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