Carl Cummins
Uk Service Manager at Midea Uk @Midea UK
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WORK HISTORY
Uk Service Manager at Midea Uk @Midea UK
Manchester, GB
UK Service Manager | Championing Customer Satisfaction and Operational ExcellenceWith a robust background in service management, I bring over 20 years of experience in enhancing customer experiences and streamlining operations within the UK market. My career is marked by a commitment to excellence, a passion for innovation, and a drive to lead teams towards achieving outstanding results.Key Responsibilities:Successfully manage and motivate teams to exceed service delivery goals.Implement strategic initiatives that improve customer satisfaction.Optimise operational processes, cultivated a customer-first culture, ensuring that client needs are always prioritised.I am dedicated to continuous improvement and staying ahead of industry trends to deliver top-notch service.
EDUCATION
Oldham College
HNC
SKILLS
ABOUT CARL CUMMINS
A highly motivated, articulate, and detail-oriented Operational Manager with over 19 years of experience in a multinational Blue-Chip electrical and gas services business. My career is built on a strong foundation of over 10 years in distribution and logistics. My expertise spans operational management, virtual and in-person team leadership, performance management, coaching, and the implementation of digital learning and training development.I have a proven track record of leading, coaching, and inspiring high-performing teams to achieve service excellence in alignment with business targets and financial objectives. My extensive experience in customer-facing frontline operations, support functions, and collaborative work with multiple stakeholders has provided me with a unique understanding of what it takes to deliver exceptional customer service.
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