David Rumohr
Field Service Manager @Midea America
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WORK HISTORY
Field Service Manager @Midea America
Lead Regional ASP (Authorized Service Provider) network development by recruiting independent service providers to handle on site repairs utilizing major retailers sales distribution patterns ensuring technical qualification and professionalism of the ASP’s local technicians. Responsible for visiting top ASPs in regional and establish a professional working relationship, and identify training opportunities and sharing best practice to continually improve the customer experience. Lead communication and action of all ASPs between Midea Stakeholders; Warehouse, Parts Distribution, HQ, Factories, Distributors, and Retailers. Establish a holistic approach to a world class customer experience and drive performance to achieve or exceed KPI’s and optimize service cost. Responsible to control ASP performance and support ASP issues with technical support, Midea’s service application, warranty claims processing and ASP profile management. Perform supplemental training as determined by ASP visit and/or recently onboarded ASPs. Maintain model list, policy guide and warranty labor rate schedule with ASPs.
EDUCATION
Pace University - Lubin School of Business
BBA
SKILLS
ABOUT DAVID RUMOHR
Customer Service/Call Center Manager with extensive experience in the management and…
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