Carl Baker
Software Support Analyst Ii @Mark43
Signup · Get unlimited contacts
WORK HISTORY
Software Support Analyst Ii @Mark43
New York, NY, US
Handled requests from customers via email, phone, and chatKept responses within our internal SLA timesSpent time troubleshooting and replicating software issuesEscalated issues to our engineering and project management teamsAssisted in the testing of new features as they are developedContinued to learn more about our suite of products in order to maintain a strong working knowledge of themTranslated product knowledge into solutions for usersContributed to our knowledge base (minor article updates, organizational maintenance, etc)
EDUCATION
Pierpont Community and Technical College
Associate of Science - AS, Information Technology
ABOUT CARL BAKER
Dedicated IT professional with a strong background in IT operations, customer service, and project support. Proven ability to provide high-quality technical support and maintain exceptional customer service. Skilled in technical troubleshooting, incident management, and IT project support.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.