Cari Johnson

WORK HISTORY

EDUCATION

ABOUT CARI JOHNSON

As an experienced Application Manager and customer success advocate, I\'ve built my career on one fundamental principle: technology should seamlessly enable business growth, not create barriers. Over the past 15+ years, I\'ve transformed how organizations manage their enterprise applications while building lasting relationships with stakeholders at every level. What Sets Me Apart: • Crisis Leadership: Led critical incident response during major outages, restoring 400+ applications and earning executive recognition • Cost Optimization: Delivered 1 million+ in savings through strategic portfolio management and vendor negotiations • Customer Experience: Reduced support wait times by 20% and achieved 90%+ satisfaction ratings through innovative service delivery • Change Management: Successfully guided users through technology transitions with comprehensive training and support • Process Innovation: Cut incident resolution times by 35% through data-driven analysis and cross-functional collaboration My Expertise Spans: • Customer Success Strategy & Stakeholder Engagement • Service Delivery Management & SLA Optimization • Enterprise Application Portfolio Management • Incident Management & Root Cause Analysis • Vendor Relations & Contract Negotiations • Change Management & User Adoption • Cross-Functional Team Leadership Whether you\'re looking to optimize your application portfolio, enhance customer satisfaction, or drive digital transformation initiatives, I bring the strategic vision and hands-on experience to deliver measurable results. Let\'s Connect! I\'m passionate about discussing how technology can drive customer success and business growth. Feel free to reach out if you\'d like to explore collaboration opportunities or simply share insights about service delivery excellence. Open to new opportunities in Customer Success, Client Delivery, and Service Management roles