Cansin Firat Turkmen
Tier 2 Technical Representative @OpenTable
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WORK HISTORY
Tier 2 Technical Representative @OpenTable
London, GB
Being responsible for Case Handling and Escalation processes.• Addressing and resolving cases raised from Tier 1 support. • Handling technical issues and critical conversations requiring sophisticated expertise. • Engaging with customers via phone, chat, and email. • Raising cases by crafting JIRA tickets, directly collaborating with the engineering team when vital, and advocating for customers by relaying product improvement suggestions. • Staying on top of queues and ensuring timely handling of cases. • Working closely with other teams, such as the Account Management teams, to ensure timely resolution of cases. • Connecting with customers and internal team members to set expectations and timelines for case resolution. • Participating in team meetings and contributing to discussions on improving processes and case handling.
EDUCATION
University of Hertfordshire
Master of Science - MS, International Business
Langley School
GCSE's and A Levels
Kells Academy, Montreal, Quebec/Canada
Grade 11
Middlesex University
Bachelor of Arts - BA, Hospitality Management and Tourism
SKILLS
ABOUT CANSIN FIRAT TURKMEN
I am a highly motivated, reliable, well organized and a focused professional, who is currently immediately available and interested in new opportunities within the business field, including (but not limited to) strategy consulting, business management, project management, information technology. I hold a Master\'s Degree in International Business and have gained work experiences across a diverse range of sectors such as hospitality management, tourism, software development, e-commerce, energy and customer account services. As a result of a varied work career, I have learnt to adapt under pressure and I am focused on meeting deadlines, sales and KPI’s. Career Highlights: An entrepreneurial leader who started and developed his own company related to waste and biomass. Achieved sales success and KPI’s as a Partner Services Specialist providing paramount Customer Services Success. Thank you for taking the time to review my profile and I look forward to speaking with you. Please do not hesitate to contact me directly or to ‘connect’ at the top of my profile.
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