Callistus Itakpe.
Process Optimization Consultant @Amazon
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WORK HISTORY
Process Optimization Consultant @Amazon
Responsible for the delivery of business optimization and process Improvement initiatives.
EDUCATION
Carleton University
Master's, Entrepreneurship - Technology Innovation Management.
Obafemi Awolowo University
Executive Master of Business Administration, Business Administration, Management and Operations
ABOUT CALLISTUS ITAKPE.
AI-enabled Business Analyst with 10+ years of experience supporting process automation, AI implementation, Product Innovation and digital transformation initiatives across public sector, banking, consulting, and private enterprise environments. I specialize in analyzing complex service delivery and operational processes, identifying opportunities for automation and AI-enabled decision support, and translating business needs into clear, governable, and implementation-ready requirements. My work spans end-to-end process mapping, workflow design, requirements elicitation, stakeholder facilitation, and support for testing, change management, and user adoption. I have worked extensively in risk-sensitive, multi-stakeholder environments, where AI and automation must be implemented with strong attention to governance, privacy, data security, and human-in-the-loop decision making. I am particularly experienced in aligning business requirements with Microsoft-based platforms (Power Platform, SharePoint Online, analytics and reporting tools) and collaborating with technical teams in agile delivery settings.My background includes engagements in government-aligned organizations, consulting with client environments, and working with large enterprises, allowing me to bridge policy, operations, and technology perspectives to deliver practical, outcomes-focused solutions. I am currently advancing formal credentials in AI product management and AI delivery governance to further support responsible and scalable AI adoption.I am interested in Senior Business Analyst, AI Business Analyst, and Process Automation/AI Implementation Consultant roles where organizations are looking to move from AI ideas to real, well-governed execution.
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