Cait Malaba
Senior Merchant Success Manager @Shopify
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WORK HISTORY
Senior Merchant Success Manager @Shopify
Toronto, ON, CA
EDUCATION
University of Waterloo
Arts and Business, Interpersonal Communication
Ryerson University
Bachelor of Arts (B.A.), Sociology and Psychology
ABOUT CAIT MALABA
I’m a Senior Client Success leader with over 10 years of experience driving growth for high-impact brands in the SaaS, eCommerce, and payments space.Currently at Shopify Plus, I manage a book of enterprise merchants generating over $2B in GMV acting as a strategic advisor across platform adoption, performance optimization, and long-term scaling. I specialize in building trusted relationships, aligning roadmaps to business goals, and making complex technical topics accessible to cross-functional stakeholders.Previously, I’ve led success programs from the ground up (at VersaPay), delivered major platform implementations (at Bounteous), and improved customer satisfaction scores by 25%+ through strategic engagement.What drives me is helping bold, ambitious teams grow smarter, whether that means launching new revenue streams, adopting new tech, or rethinking CX. I thrive in fast-paced, collaborative environments where real partnership leads to real outcomes.Let’s connect, especially if you love talking retention strategy, merchant experience, or how to make subscriptions more delightful.
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