Bubacarr Jaiteh
End User Technical Support Specialist @Cineplex
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WORK HISTORY
End User Technical Support Specialist @Cineplex
Toronto, ON, CA
Deliver specialized IT support for retail and hospitality environments, ensuring smooth operations and successful technology transitions. Key responsibilities and achievements include:POS & Frontline Technology Support: Provide advanced troubleshooting and maintenance for POS systems, kiosks, and kitchen display screens to minimize downtime and enhance customer experience.Windows Migration Projects: Supported the migration of devices to modern Windows environments, ensuring compliance and reducing operational disruptions.Cloud & Network Management: Utilize Microsoft Azure, Vista Cloud, and Cisco Meraki for device provisioning, network configuration, and secure connectivity.Remote Access & Collaboration: Leverage RealVNC and coordinate across multiple teams to deliver timely support and resolve technical issues in distributed environments.Deployment & Configuration: Prepare and deploy hardware/software for new locations, ensuring smooth onboarding and operational readiness.Tools & Technologies:Microsoft Azure | Vista Cloud | Cisco Meraki | RealVNC | Windows 10/11 | POS Systems | PowerShell | Multi-Team Collaboration
EDUCATION
Seneca Polytechnic
Computer Engineering Technology
West African International School
High School Diploma, Science
ABOUT BUBACARR JAITEH
I am a passionate Computer Engineering student at Seneca College with a deep interest in data science, software development, network infrastructure, cybersecurity, and cloud computing. My academic journey has provided me with a strong foundation in computer science and engineering principles, while my hands-on experience—both in projects and as an End User IT Experience Analyst intern—has sharpened my ability to develop robust software solutions, optimize IT systems, and enhance cybersecurity measures.My skill set includes: IT Support & End-User Experience Cybersecurity & Risk Management Software Development & Cloud Computing Network Infrastructure & System Administration Data Analysis & Problem-SolvingWith strong organizational and interpersonal skills, I thrive on staying updated with emerging technologies and collaborating with like-minded professionals. I am eager to apply my expertise, solve complex technical challenges, and contribute to the ever-evolving world of technology. Let’s connect!
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