Bryan Farmiloe
Customer Delivery Manager @Computacenter
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WORK HISTORY
Customer Delivery Manager @Computacenter
Within my area of responsibility, I contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.Engage stakeholders within the customer organisation. You\'ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.
SKILLS
ABOUT BRYAN FARMILOE
I am a highly experienced ITIL qualified Service Delivery Manager, with over 15 years IT and Business experience in both the technical, delivery, change and service management roles. I have delivered high levels of client satisfaction and continued growth on the client base, whilst delivering effective SLA requirements.Throughout my extensive career to date in IT, I have worked with for clients across a wide range of industries and have a proven track record of consistently meeting SLA’s.I am passionate about exceptional client service and continually seek new ways to improve processes, procedures, systems and maximise satisfaction in order to maintain a competitive advantage in the marketplace.I adopt a highly consultative approach when working with clients, taking the time to identify what they’re looking for and putting together appropriate solutions in alignment with their objectives. I always look to build and maintain strong relationships, keeping the lines of communication open and clear for the benefit of all parties. I am a big believer in making sure everyone shares the same focus and is engaged in the achievement of common outcomes.
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