Brittany Pearce Kuehn

Merchant Oversight Team Manager @American First Finance

Dallas-Fort Worth, TX, US

Successfully developed and managed a team of 5 specialists focused on the proactive training of merchants, contributing to enhanced operational efficiency, customer satisfaction, and continued compliance- Developed high-performing specialists by identifying their individual needs, conducting regular training, providing feedback, and fostering a continuous learning environment- Established and maintained systems for monitoring and evaluating merchant activities to identify opportunities, and provide retraining ensure compliance with company policies, procedures, and regulatory requirements to keep complaint volume below 1% of active client base- Developed and implemented effective training programs resulting in improved merchant performance and adherence to industry standards and regulatory requirements for merchants- Effectively resolved 1,200+ escalated merchant issues monthly, fostering positive relationships while mitigating potential risks and consumer harm- Fostered relationships between internal and external partners to strategize and address areas of opportunity to achieve merchant and company goals.

Colorado Technical University

Bachelor of Science - BS, Business Administration and Management, General

Stagen Leadership Academy

FLC - Foundational Leadership Course

Carroll Senior High School

High School Diploma