Briana Means

Subject Matter Expert @Houghton Mifflin Harcourt

Fort Worth, TX, US

Leverage Salesforce CRM to manage and track customer information, ensuring accurate and up-to-date records for effective follow-up and engagement.• Facilitate virtual professional development sessions using Zoom, employing advanced features like breakout rooms, polls, and screen sharing to enhance participant interaction.• Streamline travel arrangements by utilizing Concur, ensuring cost-effective and timely bookings aligned with organizational policies.• Design and distribute surveys through Microsoft Forms to gather actionable feedback and assess the impact of training initiatives.• Coordinate and communicate with stakeholders across departments using Microsoft Teams, employing tools like channels, chats, and file sharing for seamless collaboration.

Albany State University

Master of Business Administration - MBA

The University of Texas at Arlington

Bachelor's degree